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	<title>Key Performance Indicator</title>
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	<link>http://kpivietnam.wordpress.com</link>
	<description>Thư viện KPI dành cho cộng đồng SME Việt Nam</description>
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		<title>Key Performance Indicator</title>
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		<item>
		<title>Tỉ lệ quay lại của người truy nhập cũ</title>
		<link>http://kpivietnam.wordpress.com/2012/02/24/t%e1%bb%89-l%e1%bb%87-quay-l%e1%ba%a1i-c%e1%bb%a7a-ng%c6%b0%e1%bb%9di-truy-nh%e1%ba%adp-cu/</link>
		<comments>http://kpivietnam.wordpress.com/2012/02/24/t%e1%bb%89-l%e1%bb%87-quay-l%e1%ba%a1i-c%e1%bb%a7a-ng%c6%b0%e1%bb%9di-truy-nh%e1%ba%adp-cu/#comments</comments>
		<pubDate>Fri, 24 Feb 2012 07:53:20 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI internet marketing]]></category>

		<guid isPermaLink="false">http://kpivietnam.wordpress.com/?p=689</guid>
		<description><![CDATA[-          Bằng cách theo dõi tỉ lệ này, bạn có thể biết Web site của bạn có được nhiều khách hàng quan tâm hay không, từ đó có chiến lược đối với nội dung Web site.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=kpivietnam.wordpress.com&amp;blog=19259817&amp;post=689&amp;subd=kpivietnam&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">kofp</media:title>
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	</item>
		<item>
		<title>Tỉ lệ người truy nhập mới</title>
		<link>http://kpivietnam.wordpress.com/2012/02/23/t%e1%bb%89-l%e1%bb%87-ng%c6%b0%e1%bb%9di-truy-nh%e1%ba%adp-m%e1%bb%9bi/</link>
		<comments>http://kpivietnam.wordpress.com/2012/02/23/t%e1%bb%89-l%e1%bb%87-ng%c6%b0%e1%bb%9di-truy-nh%e1%ba%adp-m%e1%bb%9bi/#comments</comments>
		<pubDate>Thu, 23 Feb 2012 07:48:10 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI internet marketing]]></category>

		<guid isPermaLink="false">http://kpivietnam.wordpress.com/?p=687</guid>
		<description><![CDATA[-          Tỷ lệ này bằng số người truy cập mới / tổng số người truy cập. -          Bằng cách đánh giá riêng tỉ lệ hoán chuyển người truy nhập mới, bạn mới có thể nhìn thấy rõ hơn hiệu lực của những công cụ tìm kiếm hay các chiến dịch quảng cáo của công ty.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=kpivietnam.wordpress.com&amp;blog=19259817&amp;post=687&amp;subd=kpivietnam&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">kofp</media:title>
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	</item>
		<item>
		<title>Tỷ lệ giải quyết được trong cuộc gọi đầu tiên</title>
		<link>http://kpivietnam.wordpress.com/2012/02/22/t%e1%bb%b7-l%e1%bb%87-gi%e1%ba%a3i-quy%e1%ba%bft-d%c6%b0%e1%bb%a3c-trong-cu%e1%bb%99c-g%e1%bb%8di-d%e1%ba%a7u-tien/</link>
		<comments>http://kpivietnam.wordpress.com/2012/02/22/t%e1%bb%b7-l%e1%bb%87-gi%e1%ba%a3i-quy%e1%ba%bft-d%c6%b0%e1%bb%a3c-trong-cu%e1%bb%99c-g%e1%bb%8di-d%e1%ba%a7u-tien/#comments</comments>
		<pubDate>Wed, 22 Feb 2012 07:47:03 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI Chỉ số tiếp xúc qua điện thoại]]></category>

		<guid isPermaLink="false">http://kpivietnam.wordpress.com/?p=685</guid>
		<description><![CDATA[-         Là tỷ lệ cách giải quyết làm khách hàng hài lòng ngay trong cuộc gọi đầu tiên.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=kpivietnam.wordpress.com&amp;blog=19259817&amp;post=685&amp;subd=kpivietnam&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">kofp</media:title>
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		<item>
		<title>Số cuộc gọi không kết nối được</title>
		<link>http://kpivietnam.wordpress.com/2012/02/21/s%e1%bb%91-cu%e1%bb%99c-g%e1%bb%8di-khong-k%e1%ba%bft-n%e1%bb%91i-d%c6%b0%e1%bb%a3c/</link>
		<comments>http://kpivietnam.wordpress.com/2012/02/21/s%e1%bb%91-cu%e1%bb%99c-g%e1%bb%8di-khong-k%e1%ba%bft-n%e1%bb%91i-d%c6%b0%e1%bb%a3c/#comments</comments>
		<pubDate>Tue, 21 Feb 2012 07:45:51 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI Chỉ số tiếp xúc qua điện thoại]]></category>

		<guid isPermaLink="false">http://kpivietnam.wordpress.com/?p=683</guid>
		<description><![CDATA[-         Là số cuộc gọi đến nhưng không thể kết nối do máy bận hoặc không nghe máy.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=kpivietnam.wordpress.com&amp;blog=19259817&amp;post=683&amp;subd=kpivietnam&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">kofp</media:title>
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	</item>
		<item>
		<title>Tỷ lệ huỷ cuộc gọi trong khi chờ đợi</title>
		<link>http://kpivietnam.wordpress.com/2012/02/20/t%e1%bb%b7-l%e1%bb%87-hu%e1%bb%b7-cu%e1%bb%99c-g%e1%bb%8di-trong-khi-ch%e1%bb%9d-d%e1%bb%a3i/</link>
		<comments>http://kpivietnam.wordpress.com/2012/02/20/t%e1%bb%b7-l%e1%bb%87-hu%e1%bb%b7-cu%e1%bb%99c-g%e1%bb%8di-trong-khi-ch%e1%bb%9d-d%e1%bb%a3i/#comments</comments>
		<pubDate>Mon, 20 Feb 2012 07:44:05 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI Chỉ số tiếp xúc qua điện thoại]]></category>

		<guid isPermaLink="false">http://kpivietnam.wordpress.com/?p=681</guid>
		<description><![CDATA[-         Là số lần huỷ cuộc gọi của khách sau khi phải chờ đợi quá lâu.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=kpivietnam.wordpress.com&amp;blog=19259817&amp;post=681&amp;subd=kpivietnam&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/71369e353367b24f8d5c528050fceeea?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">kofp</media:title>
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	</item>
		<item>
		<title>% trả lời sau khung thời gian ví dụ 5 giây hoặc 3 hồi chuông</title>
		<link>http://kpivietnam.wordpress.com/2012/02/18/tr%e1%ba%a3-l%e1%bb%9di-sau-khung-th%e1%bb%9di-gian-vi-d%e1%bb%a5-5-giay-ho%e1%ba%b7c-3-h%e1%bb%93i-chuong/</link>
		<comments>http://kpivietnam.wordpress.com/2012/02/18/tr%e1%ba%a3-l%e1%bb%9di-sau-khung-th%e1%bb%9di-gian-vi-d%e1%bb%a5-5-giay-ho%e1%ba%b7c-3-h%e1%bb%93i-chuong/#comments</comments>
		<pubDate>Sat, 18 Feb 2012 07:43:12 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI Chỉ số tiếp xúc qua điện thoại]]></category>

		<guid isPermaLink="false">http://kpivietnam.wordpress.com/?p=679</guid>
		<description><![CDATA[-         Là tổng số lần trả lời khách trong vòng 3 hồi chuông điện thoại.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=kpivietnam.wordpress.com&amp;blog=19259817&amp;post=679&amp;subd=kpivietnam&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/71369e353367b24f8d5c528050fceeea?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">kofp</media:title>
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	</item>
		<item>
		<title>Thời gian chờ trung bình chuyển tiếp</title>
		<link>http://kpivietnam.wordpress.com/2012/02/17/th%e1%bb%9di-gian-ch%e1%bb%9d-trung-binh-chuy%e1%bb%83n-ti%e1%ba%bfp/</link>
		<comments>http://kpivietnam.wordpress.com/2012/02/17/th%e1%bb%9di-gian-ch%e1%bb%9d-trung-binh-chuy%e1%bb%83n-ti%e1%ba%bfp/#comments</comments>
		<pubDate>Fri, 17 Feb 2012 07:40:17 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI Chỉ số tiếp xúc qua điện thoại]]></category>

		<guid isPermaLink="false">http://kpivietnam.wordpress.com/?p=677</guid>
		<description><![CDATA[-         Là số thời gian mà khách hàng phải chờ để được gặp người cần giải quyết. -         Chỉ số này bị ảnh hưởng bởi hai yếu tố: tổng đài viên và người chuyển cuộc gọi của bộ phận (nếu cả bộ phận đó mới có 1-2 điện thoại).<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=kpivietnam.wordpress.com&amp;blog=19259817&amp;post=677&amp;subd=kpivietnam&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">kofp</media:title>
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	</item>
		<item>
		<title>Thời gian nói chuyện trung bình của một cuộc điện thoại</title>
		<link>http://kpivietnam.wordpress.com/2012/02/16/th%e1%bb%9di-gian-noi-chuy%e1%bb%87n-trung-binh-c%e1%bb%a7a-m%e1%bb%99t-cu%e1%bb%99c-di%e1%bb%87n-tho%e1%ba%a1i/</link>
		<comments>http://kpivietnam.wordpress.com/2012/02/16/th%e1%bb%9di-gian-noi-chuy%e1%bb%87n-trung-binh-c%e1%bb%a7a-m%e1%bb%99t-cu%e1%bb%99c-di%e1%bb%87n-tho%e1%ba%a1i/#comments</comments>
		<pubDate>Thu, 16 Feb 2012 07:38:58 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI Chỉ số tiếp xúc qua điện thoại]]></category>

		<guid isPermaLink="false">http://kpivietnam.wordpress.com/?p=675</guid>
		<description><![CDATA[-         Chỉ số này để kiểm soát thời gian cuộc gọi quá dài theo quy định. -         Chỉ số này áp dụng được khi công ty đã phân quyền cuộc gọi cho các máy điện thoại con qua tổng đài.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=kpivietnam.wordpress.com&amp;blog=19259817&amp;post=675&amp;subd=kpivietnam&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">kofp</media:title>
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	</item>
		<item>
		<title>Chi phí trung bình mỗi cuộc gọi/mỗi lần giao dịch</title>
		<link>http://kpivietnam.wordpress.com/2012/02/15/chi-phi-trung-binh-m%e1%bb%97i-cu%e1%bb%99c-g%e1%bb%8dim%e1%bb%97i-l%e1%ba%a7n-giao-d%e1%bb%8bch/</link>
		<comments>http://kpivietnam.wordpress.com/2012/02/15/chi-phi-trung-binh-m%e1%bb%97i-cu%e1%bb%99c-g%e1%bb%8dim%e1%bb%97i-l%e1%ba%a7n-giao-d%e1%bb%8bch/#comments</comments>
		<pubDate>Wed, 15 Feb 2012 07:37:39 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI Chỉ số tiếp xúc qua điện thoại]]></category>

		<guid isPermaLink="false">http://kpivietnam.wordpress.com/?p=673</guid>
		<description><![CDATA[-         Chỉ số này chỉ có ý nghĩa trong việc kiểm soát chi phí điện thoại của công ty.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=kpivietnam.wordpress.com&amp;blog=19259817&amp;post=673&amp;subd=kpivietnam&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">kofp</media:title>
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		<item>
		<title>Chi phí lực lượng bán hàng</title>
		<link>http://kpivietnam.wordpress.com/2012/02/14/chi-phi-l%e1%bb%b1c-l%c6%b0%e1%bb%a3ng-ban-hang/</link>
		<comments>http://kpivietnam.wordpress.com/2012/02/14/chi-phi-l%e1%bb%b1c-l%c6%b0%e1%bb%a3ng-ban-hang/#comments</comments>
		<pubDate>Tue, 14 Feb 2012 07:35:56 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI của sale rep]]></category>

		<guid isPermaLink="false">http://kpivietnam.wordpress.com/?p=671</guid>
		<description><![CDATA[-         Chi phí lương -         Chi phí bán hàng/khách hàng (bao gồm tất cả các dụng cụ, các poster…cho mỗi khách hàng).<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=kpivietnam.wordpress.com&amp;blog=19259817&amp;post=671&amp;subd=kpivietnam&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">kofp</media:title>
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