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	<description>Thư viện KPI dành cho cộng đồng SME Việt Nam</description>
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		<title>Thời gian chờ điện thoại tối đa</title>
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		<pubDate>Sun, 22 Apr 2012 07:14:46 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Thỏa mãn khách hàng]]></category>

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		<description><![CDATA[Thời gian tối đa một khách hàng phải chờ cho đến trước khi kết nối được với người cần gặp<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=kpivietnam.wordpress.com&amp;blog=19259817&amp;post=746&amp;subd=kpivietnam&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>% email yêu cầu của khách hàng được trả lời trong 24 giờ</title>
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		<pubDate>Sat, 21 Apr 2012 07:09:28 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Thỏa mãn khách hàng]]></category>

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		<title>Số lượng lời phàn nàn</title>
		<link>http://kpivietnam.wordpress.com/2012/04/20/s%e1%bb%91-l%c6%b0%e1%bb%a3ng-l%e1%bb%9di-phan-nan/</link>
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		<pubDate>Fri, 20 Apr 2012 02:09:09 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Thỏa mãn khách hàng]]></category>

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		<description><![CDATA[Số lượng lời phàn nàn nhận được trong một khoảng thời gian nhất định.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=kpivietnam.wordpress.com&amp;blog=19259817&amp;post=742&amp;subd=kpivietnam&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Số lượng bỏ trang sản phẩm ngay khi truy nhập (người cũ)/ Số lượng người cũ</title>
		<link>http://kpivietnam.wordpress.com/2012/03/24/s%e1%bb%91-l%c6%b0%e1%bb%a3ng-b%e1%bb%8f-trang-s%e1%ba%a3n-ph%e1%ba%a9m-ngay-khi-truy-nh%e1%ba%adp-ng%c6%b0%e1%bb%9di-cu-s%e1%bb%91-l%c6%b0%e1%bb%a3ng-ng%c6%b0%e1%bb%9di-cu/</link>
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		<pubDate>Sat, 24 Mar 2012 07:43:24 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI internet marketing]]></category>

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			<media:title type="html">kofp</media:title>
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		<item>
		<title>Số lượng bỏ trang sản phẩm ngay khi truy nhập (người mới)/ Số lượng người mới</title>
		<link>http://kpivietnam.wordpress.com/2012/03/23/s%e1%bb%91-l%c6%b0%e1%bb%a3ng-b%e1%bb%8f-trang-s%e1%ba%a3n-ph%e1%ba%a9m-ngay-khi-truy-nh%e1%ba%adp-ng%c6%b0%e1%bb%9di-m%e1%bb%9bi-s%e1%bb%91-l%c6%b0%e1%bb%a3ng-ng%c6%b0%e1%bb%9di-m%e1%bb%9bi/</link>
		<comments>http://kpivietnam.wordpress.com/2012/03/23/s%e1%bb%91-l%c6%b0%e1%bb%a3ng-b%e1%bb%8f-trang-s%e1%ba%a3n-ph%e1%ba%a9m-ngay-khi-truy-nh%e1%ba%adp-ng%c6%b0%e1%bb%9di-m%e1%bb%9bi-s%e1%bb%91-l%c6%b0%e1%bb%a3ng-ng%c6%b0%e1%bb%9di-m%e1%bb%9bi/#comments</comments>
		<pubDate>Fri, 23 Mar 2012 07:42:19 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI internet marketing]]></category>

		<guid isPermaLink="false">http://kpivietnam.wordpress.com/?p=736</guid>
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			<media:title type="html">kofp</media:title>
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		<item>
		<title>Số lượng bỏ trang một sản phẩm ngay khi truy nhập/ Số lượng truy nhập trang sản phẩm đó</title>
		<link>http://kpivietnam.wordpress.com/2012/03/22/s%e1%bb%91-l%c6%b0%e1%bb%a3ng-b%e1%bb%8f-trang-m%e1%bb%99t-s%e1%ba%a3n-ph%e1%ba%a9m-ngay-khi-truy-nh%e1%ba%adp-s%e1%bb%91-l%c6%b0%e1%bb%a3ng-truy-nh%e1%ba%adp-trang-s%e1%ba%a3n-ph%e1%ba%a9m-do/</link>
		<comments>http://kpivietnam.wordpress.com/2012/03/22/s%e1%bb%91-l%c6%b0%e1%bb%a3ng-b%e1%bb%8f-trang-m%e1%bb%99t-s%e1%ba%a3n-ph%e1%ba%a9m-ngay-khi-truy-nh%e1%ba%adp-s%e1%bb%91-l%c6%b0%e1%bb%a3ng-truy-nh%e1%ba%adp-trang-s%e1%ba%a3n-ph%e1%ba%a9m-do/#comments</comments>
		<pubDate>Thu, 22 Mar 2012 07:41:09 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI internet marketing]]></category>

		<guid isPermaLink="false">http://kpivietnam.wordpress.com/?p=734</guid>
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			<media:title type="html">kofp</media:title>
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		<title>Số lượng bỏ Web ngay khi truy nhập/ Số lượng truy nhập trang chủ</title>
		<link>http://kpivietnam.wordpress.com/2012/03/21/s%e1%bb%91-l%c6%b0%e1%bb%a3ng-b%e1%bb%8f-web-ngay-khi-truy-nh%e1%ba%adp-s%e1%bb%91-l%c6%b0%e1%bb%a3ng-truy-nh%e1%ba%adp-trang-ch%e1%bb%a7/</link>
		<comments>http://kpivietnam.wordpress.com/2012/03/21/s%e1%bb%91-l%c6%b0%e1%bb%a3ng-b%e1%bb%8f-web-ngay-khi-truy-nh%e1%ba%adp-s%e1%bb%91-l%c6%b0%e1%bb%a3ng-truy-nh%e1%ba%adp-trang-ch%e1%bb%a7/#comments</comments>
		<pubDate>Wed, 21 Mar 2012 07:39:53 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI internet marketing]]></category>

		<guid isPermaLink="false">http://kpivietnam.wordpress.com/?p=732</guid>
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			<media:title type="html">kofp</media:title>
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		<item>
		<title>Tỷ số chi phí khuyến mại (giải thưởng, quảng cáo cho khuyến mại, quản lý khuyến mại) trên doanh thu</title>
		<link>http://kpivietnam.wordpress.com/2012/03/20/t%e1%bb%b7-s%e1%bb%91-chi-phi-khuy%e1%ba%bfn-m%e1%ba%a1i-gi%e1%ba%a3i-th%c6%b0%e1%bb%9fng-qu%e1%ba%a3ng-cao-cho-khuy%e1%ba%bfn-m%e1%ba%a1i-qu%e1%ba%a3n-ly-khuy%e1%ba%bfn-m%e1%ba%a1i-tren-doanh-thu/</link>
		<comments>http://kpivietnam.wordpress.com/2012/03/20/t%e1%bb%b7-s%e1%bb%91-chi-phi-khuy%e1%ba%bfn-m%e1%ba%a1i-gi%e1%ba%a3i-th%c6%b0%e1%bb%9fng-qu%e1%ba%a3ng-cao-cho-khuy%e1%ba%bfn-m%e1%ba%a1i-qu%e1%ba%a3n-ly-khuy%e1%ba%bfn-m%e1%ba%a1i-tren-doanh-thu/#comments</comments>
		<pubDate>Tue, 20 Mar 2012 08:07:31 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI hoạt động khuyến mãi]]></category>

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			<media:title type="html">kofp</media:title>
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		<title>Tỷ lệ doanh thu sau khuyến mãi (một thời gian dài) / trước khi khuyến mãi</title>
		<link>http://kpivietnam.wordpress.com/2012/03/18/t%e1%bb%b7-l%e1%bb%87-doanh-thu-sau-khuy%e1%ba%bfn-mai-m%e1%bb%99t-th%e1%bb%9di-gian-dai-tr%c6%b0%e1%bb%9bc-khi-khuy%e1%ba%bfn-mai/</link>
		<comments>http://kpivietnam.wordpress.com/2012/03/18/t%e1%bb%b7-l%e1%bb%87-doanh-thu-sau-khuy%e1%ba%bfn-mai-m%e1%bb%99t-th%e1%bb%9di-gian-dai-tr%c6%b0%e1%bb%9bc-khi-khuy%e1%ba%bfn-mai/#comments</comments>
		<pubDate>Sun, 18 Mar 2012 08:04:38 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI hoạt động khuyến mãi]]></category>

		<guid isPermaLink="false">http://kpivietnam.wordpress.com/?p=725</guid>
		<description><![CDATA[Nếu tỷ lệ này thấp hơn so với trước khi khuyến mãi chứng tỏ hiệu quả khuyến mãi của bạn chưa tốt.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=kpivietnam.wordpress.com&amp;blog=19259817&amp;post=725&amp;subd=kpivietnam&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">kofp</media:title>
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		<title>Tỷ lệ doanh thu sau khuyến mãi và trước khuyến mãi</title>
		<link>http://kpivietnam.wordpress.com/2012/03/17/t%e1%bb%b7-l%e1%bb%87-doanh-thu-sau-khuy%e1%ba%bfn-mai-va-tr%c6%b0%e1%bb%9bc-khuy%e1%ba%bfn-mai/</link>
		<comments>http://kpivietnam.wordpress.com/2012/03/17/t%e1%bb%b7-l%e1%bb%87-doanh-thu-sau-khuy%e1%ba%bfn-mai-va-tr%c6%b0%e1%bb%9bc-khuy%e1%ba%bfn-mai/#comments</comments>
		<pubDate>Sat, 17 Mar 2012 08:02:01 +0000</pubDate>
		<dc:creator>kofp</dc:creator>
				<category><![CDATA[Sales & marketing]]></category>
		<category><![CDATA[KPI hoạt động khuyến mãi]]></category>

		<guid isPermaLink="false">http://kpivietnam.wordpress.com/?p=723</guid>
		<description><![CDATA[Sau thời gian khuyến mại thường là doanh thu giảm xuống, do khách hàng chưa dùng hết sản phẩm. Do vậy tỷ lệ doanh thu thấp hơn so với trước khuyến mãi cùng không làm bạn lo lắng.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=kpivietnam.wordpress.com&amp;blog=19259817&amp;post=723&amp;subd=kpivietnam&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">kofp</media:title>
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